Shipping policy

<h2>Where we ship</h2><p>We ship to the United States, the United Kingdom, the European Union and Australia.</p><h2>Processing time</h2><p>Orders are processed within 1 to 3 business days. You will receive an email with tracking as soon as your parcel is dispatched. Orders placed on weekends or public holidays are processed the next business day.</p><h2>Delivery times</h2><p>Our patches ship from our fulfilment partner overseas. Standard delivery takes <strong>10 to 20 business days</strong> from dispatch. We would rather give you a longer number that is true than a shorter one that is not.</p><p>Delivery estimates are estimates, not guarantees. Customs inspection, carrier delays and peak periods can extend them.</p><h2>Shipping costs</h2><p>Free standard shipping on all orders over $50. Below $50, a flat shipping rate is calculated at checkout and shown before you pay.</p><h2>Customs, duties and import taxes</h2><p>Orders shipped outside the United States may attract import duties or taxes depending on order value and destination. Where these apply and are not collected at checkout, they are the responsibility of the recipient. Any duties collected at checkout are shown as a separate line before payment.</p><h2>Lost, delayed or damaged parcels</h2><p>If tracking has not updated for 10 days, or your parcel arrives damaged, email us with your order number and we will replace or refund it. You do not need to chase the carrier yourself.</p><h2>Wrong address</h2><p>Contact us within 24 hours of ordering if your address is wrong. Once a parcel is dispatched we cannot redirect it, and returns to sender can take several weeks.</p><h2>Split shipments</h2><p>Multi-pack orders occasionally ship in more than one parcel and may arrive on different days. You will receive tracking for each.</p>